Delivery & Handling Policy

Dear Valued Customer!

• Delivery within Melbourne West suburbs is free of charge, for orders which meet the minimum purchase order value of $24.99.

• Free Delivery in Geelong Suburbs is applicable for purchase above $49.99 worth items only. A minimum $5 is charged less than $4.99 purchase and above $24.99.

• Any orders below the minimum purchase order value of $24.99 (if accepted) will incur a $12.00 delivery fee within the mentioned suburbs.

• For deliveries outside the control delivery area, including other Melbourne metro areas, interstate orders, the customer will be responsible for all freight charges. Freight charges vary depending on the order size and distance for delivery.

•  The order will be dispatched in good condition and no responsibility is accepted for goods damaged in transit.    

•  The order shall be processed as soon as possible, mostly within two (2) business days, following the receipt of the customer’s order.  The customer will be notified, in the event of any extended delays in dispatch. We hope you understand in certain circumstances order deliveries are arranged in 5 business days.

•  Delivery will be made in Monday to Sunday after business hours. The customer must be present at the shipping address to accept delivery during this time or otherwise provide other instructions at the time of placing the order.

•  If the customer is not present at the shipping address to accept delivery and therefore we are unable to complete delivery, the delivery charge (if any) will still apply and the order will be made available for collection in-store.

•  Should the customer redirect the order to another delivery address or request re-delivery of the order(in case of clause 7), an additional delivery fee will apply.

•  The buyer doesn’t have the option for the collection of the order personally or making alternate freighting/shipping arrangements

• For deliveries outside the designated control delivery area, including other Melbourne metro areas, interstate orders, the customer will be responsible for all freight charges. Freight charges vary depending on the order size and distance for delivery.

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